We inform you that, as a commercial enterprise, we do not bear responsibility for certain issues such as:
Changes in production: The company cannot predict if the manufacturer will stop the production of a product or make changes that affect the availability of spare parts.
Discontinuation of support: If the manufacturer decides to stop support for a product, the commercial enterprise cannot be held responsible for this event.
Third parties: The business is not responsible for any delays or damages that occur during the transportation of products by third-party providers, such as courier companies.
Changes in legislation: Legal changes affecting the sale or distribution of products, which are imposed by the state or other regulatory authorities, may be beyond the control of the business.
Additionally, the company is not responsible for certain cases concerning warranties and product returns under specific conditions such as:
- Expiration of Warranty Period: If the product warranty has expired, the business is not obligated to repair or replace the product.
- Damage due to Misuse or Negligence: If the product has been damaged due to misuse, negligence, or use not in accordance with the manufacturer's instructions, the business is not responsible for its return or repair.
- Alterations or Modifications to the Product: If changes or modifications have been made to the product by the customer or by third parties not authorized by the manufacturer, the warranty becomes void.
- Damage due to Natural Disasters: Damages caused by natural disasters such as floods, earthquakes, or fires are not covered by warranties.
- Use of the Product in Unapproved Conditions: If the product is used in conditions not approved by the manufacturer, such as extremely high or low temperatures, excessive humidity, or dust, the warranty ceases to be valid.
- Safety Certifications: Certain products must comply with specific safety and quality standards. The business is not responsible if the products are used in applications for which they are not certified.
- Proper Installation: Products that require specialized installation must be installed by authorized technicians. The business may disclaim responsibility for damages caused by incorrect or improper installation.
- Electrical Requirements: If a product is intended for use with specific voltage or frequency and is used with other specifications, the warranty may become void.
- Technical Support and Maintenance: For industrial products that require regular maintenance, the business is not responsible if the product is not maintained according to the manufacturer's instructions.
- Use of Non-Approved Spare Parts or Accessories: The use of non-approved spare parts or accessories may void the warranty as it may alter the product's function or safety.
The company communicates its disclaimer policies to the consumer public for the following reasons:
- Transparency: Clear communication of terms and policies helps create an environment of transparency and trust between the business and its customers.
- Information: It allows consumers to make more informed decisions before purchasing or using the product, knowing the existing warranties and limitations.
- Consumer Expectations: It prevents the creation of excessive or false expectations regarding the performance or lifespan of the products, helping to avoid disappointments.
